Terms and Conditions

All of the content and services provided through this website, www.backstock-home.com (or "our website"), are provided by Millcreet Design Group, LLC ("MDG") and BACKSTOCK LLC (“BACKSTOCK”) under the terms and conditions set forth below (and in our Privacy Policy, which, together, constitute the terms of use of our website). By visiting or shopping at our website, you agree to accept and be bound by these terms and conditions. It is the responsibility of each user of our website to read and understand these terms and conditions. If you do not agree to these terms and conditions, please do not use our website.

Methods of Payment

We accept Visa, MasterCard, American Express, Discover, and Apple Pay.

Charges

Customer authorizes, understands, and agrees that all charges and fees as outlined in the Terms of Sale can be charged on the credit card provided at time of sale.  

Sales Tax

Sales tax at the standard statewide rate of 6% is applicable on all orders shipped to addresses in Washington, DC. Pickup orders associated with addresses within Washington, DC will incur sales tax. Orders shipped to addresses outside of Washington, DC are sales tax-exempt. If you prefer to pick up your order and you reside at an address outside of Washington, DC and use that address for your purchase, your order will not incur sales tax.

Shipping Options

We ship within the continental United States, Hawaii, and Alaska. International shipment of small goods is not yet available available. Our standard method of shipping is via USPS Ground; however, large and fragile items such as vintage, furniture and fine art may require premium delivery service*. We ask that you please allow 7-14 days from purchase date for delivery.

BACKSTOCK HOME makes efforts to ship merchandise within 2 days of purchase. We are still a small business and it may take up to 5 days to process your order during peak shopping periods and holidays — thank you for your patience.

We are unable to ship to PO Box addresses. 

BACKSTOCK HOME provides delivery of merchandise thru a number of different third-party delivery services. BACKSTOCK HOME is only a facilitator between the customer purchasing the merchandise and the delivery service being used. BACKSTOCK HOME is not an agent for either and has no liability with respect to the delivery service. However, in the event an item arrives damaged or incorrect, BACKSTOCK HOME will coordinate a replacement or refund based on circumstances. 

BACKSTOCK HOME is not responsible for lost or stolen packages. To report a missing package or file a claim, please contact USPS.

*Shipping rates to certain regions vary. Oversize items may require additional shipping or handling fees, which are displayed at checkout. In the event of a significant difference of shipping charges, you will be notified before your order ships and you must approve and tender the additional charge.

Local Pickup

Shipping is not available at this time for select merchandise, such as large vintage, fragile vintage, and furniture. These items will be notated in the listing and pickup will be coordinated with the customer after the purchase processes. Your purchase will be available to pick up, by appointment only, in Washington, DC. Pickups require 24 hr advance notice.

We ask that you please give us a call prior to pick-up so that we may have your order ready.

We are not responsible for paid items left over three weeks (21 days) from purchase. If still not retrieved, the item(s) in question will be relisted for sale on the 22nd day after purchase and refunds will not be provided.  

Please note that clients or third party couriers must provide their own packing materials. We are unable to provide packing materials or blanket wrapping.

Returns

All BACKSTOCK HOME merchandise is final sale and ineligible for return. All custom, made to order items are also ineligible for return, cancellation or exchange.

International Shipments

International shipping is not available at this time.

Special Order Lead Times

Lead times quoted at the time of purchase are estimates and may vary due to unforeseen circumstances. BACKSTOCK HOME will provide ample notification of any anticipated delays in lead time. Lead/delivery times are not guaranteed and do not qualify as a reason for a return, cancellation or exchange. Delays such as defective fabric may affect lead-time. Please be advised that the lead time is subject to change if an issue should arise with the fabric of choice.

Will it Fit 

Customer or Customer representative is responsible to ensure all furniture being ordered & delivered fits thru all doorways, hallways & elevators prior to purchase. Once the order is placed BACKSTOCK HOME will not cancel the order. BACKSTOCK HOME bears no responsibility with regard to measuring or determining whether an item will fit or not.

Privacy Policy

At BACKSTOCK HOME, we will never sell, rent, or share your personal information with anyone. Information submitted to us is only available to our employees and contracted service providers that are processing your order or tending to your other requests. Any information and data we gather is only used to learn more about customers so BACKSTOCK HOME can better serve you in the future. If changes to this privacy policy are made, they will be posted on our website promptly. You can read our full privacy policy here.

Security

All transactions on shop.backstock-home.com take place via a secure SSL encrypted server link. Credit/debit card information is not stored on our database. You will notice that the URL reads https:// when completing your transaction. This indicates a secure URL. This software is the industry standard and run by the servers at Squarespace.com.  

Warranties by You

In placing an order or making purchases from our website, you represent and warrant that you are at least 18 years of age and that all information that you provide to backstock-home.com is true, accurate and complete and that you have legal authority to place an order.

Disclaimer of Warranties and Limitation of Liability

This site is provided by BACKSTOCK HOME on an "as is" and "as available" basis. BACKSTOCK HOME makes no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website. You expressly agree that your use of our website is at your sole risk.

To the full extent permissible by applicable law, BACKSTOCK HOME disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose. BACKSTOCK HOME does not warrant that our website, the servers on which our website is hosted, or e-mail sent from Squarespace Marketing are free of viruses or other harmful components. BACKSTOCK HOME will not be liable for any damages of any kind arising from the use of our website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.